Luther is moving its campus telephone service to Zoom Phone summer 2022.
Zoom Phone works with the Zoom software you've used for meetings and webinars. You can make and receive phone calls from your computer and mobile devices including your laptops, tablets, and smartphones. You have control over when calls ring on your devices and how you receive your voicemail. Watch the 2-minute Zoom Phone App Overview.
New equipment (headsets/earbuds for softphone users, and physical phones) will be distributed by ITS prior to migration.
Note: Employees also have the ability to use the Zoom smartphone app on their personally-owned or employee-owned phone when on-the-go or working from home.
COMING SOON! Training for the new phones will happen virtually via Zoom; these trainings will be recorded. In addition, we will provide face-to-face opportunities.
No. Your office phone number will remain the same.
Yes. You can still dial on-campus 4 digit extensions.
No! Dial the area code and number without prefacing it with 9,1. Note that personal calls, even local calls, should be made using personally-owned devices.
No, as long as you are on WiFi using the Zoom app and logged in with your Luther credentials. Some data rates may apply if you are not using WiFi.
No. If you make a call from the Zoom app on your phone, the people receiving your call will see your Luther College phone number.
Yes! In fact, managing shared service lines is easier in Zoom.
Yes, you can absolutely use a headset. If you did not receive a headset prior to migration, please contact the Technology Help Desk.
No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and determine whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.
In the Phone tab of the Zoom app, there are sections for call history, voicemail (with transcription), and phone lines that you have access to.
Zoom automatically emails you both an audio and text transcription of your voicemail. This can be disabled if you prefer not to receive voicemails in email. Regardless of this setting, you may log into Zoom to hear these messages.
Zoom calls can be forwarded to smart phones, flip phones or landline phones as needed.